We offer complimentary shipping on all USA orders. In case sales taxes apply, the amount will be clearly displayed at checkout. We use UPS and USPS as our courier for all shipments.
Shipping time averages about 2-5 business days for items we have in stock, and might take a little longer during the holiday season. If you have both in-stock and preorder items in your order, we will ship the in-stock items to you first. We aim to process all orders within 1 business day.
Please refer to the estimated ship date on each product page. The preorder process takes around 6-10 weeks (from ordering materials to handcrafting each bag, then shipping the bags to me) during which time I'll keep you updated on the progress. We will do our best to deliver your item by the estimated date, and will keep you notified of any changes.
Thank you for preordering - as a small brand, it really helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.
If you are unsure of your final address when preordering - we are always happy to update your address before the item ships. Please double check your shipping address and make sure you are able to receive your items in timely manner, as we are not responsible for packages after they are marked delivered by the courier.
More questions? Email us email@example.com, chat us on our website, or direct message us on IG @frejanyc. We're here to help!