SHIPPING METHODS:
We aim to process all orders within 2 business days. Please allow additional time during sale periods.
USA Orders:
Standard Shipping: 5-7 business days (Free over $200)
Please allow extra transit time for orders going to Alaska and Hawaii.
International Orders:
International Economy: 3-12 business days
Please enter your address in English. Any customs, clearance or duties fees are the responsibility of the customer.
SHIPPING PROCESS:
Once your piece leaves our warehouse, a tracking number will be shared with you by email. All shipping times are estimates, we are not able to guarantee any shipping timelines after your item is dispatched.
DUTIES & TAXES:
All items are dispatched from our USA warehouse. Please note the total cost for your order does not include any import or duties fees. These fees are put in place by customs for the country of delivery, and we would kindly recommend checking local customs and taxes before placing your order. If there are any fees to be paid our courier will contact you for further payment prior to delivery.
Please double check your order and address details are correct before placing your order. We are not able to make changes or cancel orders after they are placed.
LOST OR MISSING ORDERS:
If you think your package is lost, email us at hello@frejanyc.com right away with your order number and we'll try our best to help resolve the issue. Please note that Freja is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.
PREORDERS:
Items available for preorder will be clearly marked. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes.
If you have both in-stock and preorder items in your order, they will be fulfilled together when the preorder item is available. Please email us hello@frejanyc.com if you’d like your items to ship separately, and we will do our best to accommodate.
Thank you for preordering - as a small brand, it really helps pay our suppliers and factory up front, and also helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.
More questions? Email us hello@frejanyc.com.
