We offer free domestic shipping on orders over $200, and aim to dispatch orders within 1-3 business days. Please allow extra processing time during launches and promotional events due to high volume of orders!
Please double check your order and address details are correct before placing your order. We are unable to guarantee any order edits after they are placed.
Shipping Methods
USA Orders
Standard Shipping: 3-7 business days (Free for orders over $200)
Expedited Shipping: 2-3 business days ($40)
Please allow extra transit time for orders going to Alaska and Hawaii.
All shipping times are estimates, we are not able to guarantee any shipping timelines. All items take between 24-48hrs to process before shipping, excluding weekends.
International Orders
International Economy: 5-15 business days ($60)
Please enter your address in English. Any customs, clearance or duties fees are the responsibility of the customer.
If your order is returned to sender due to incorrect or incomplete address, you will need to pay for the reshipment.
All items take between 24-48hrs to process before shipping, excluding weekends.
Other Shipping Questions
Shipping Destinations
North America: USA, Canada
Europe: Netherlands, Switzerland, United Kingdom, Austria, Sweden, Spain, Greece, Italy, France, Norway, Bulgaria, Denmark, Hungary, Luxembourg, Monaco, Portugal, Romania, Slovenia, Czechia, Croatia, Ireland, Finland
Middle East: United Arab Emirates, Qatar, Saudi Arabia, Kuwait
Asia: Singapore, South Korea, Taiwan, Vietnam, Malaysia, Philippines
Australia, New Zealand
Lost or Missing Orders
We cannot be held responsible for any missing or lost shipments after they are handed over to the carrier. However, please contact us if you’re unable to locate your package and we will work together on a resolution and sending a replacement, if eligible.
Preorder Information
Items available for preorder will be clearly marked. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes.
If you have both in-stock and preorder items in your order, they will be fulfilled together when the preorder item is available. Please email us if you’d like to ship items separately and we will try to accommodate you.
Thank you for preordering - as a small brand, it really helps pay our suppliers and factory up front, and also helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.
Shipping Insurance
We offer Navidium shipping insurance, which can be added to your cart at checkout for 2.5% of your order value. This will cover your package against loss, theft, or damage. We strongly recommend this option. If you would prefer to opt out of coverage, you can do so via the toggle button at the bottom of the cart side bar.
If you choose not to purchase insurance, you acknowledge that Freja New York is not liable for items that are lost, stolen or damaged in transit. If for any reason your item is lost after being marked “delivered,” please file a claim directly with the carrier.
Shop Promise
The Shop Promise badge signifies a product that has been verified by Shopify for reliable delivery in 5 calendar days or less within the US. This is automatically generated by Shopify and cannot be guaranteed, so please refer to the product description and tracking for the most up-to-date shipping information.
