We aim to dispatch orders within 1-2 business days.
Please double check your order and address details are correct before placing your order, as we are unable to guarantee any order edits after they are placed.
Shipping Methods
USA Orders
USA Standard Shipping: 3-7 business days (Free for orders over $200)
USA Expedited Shipping: 2-3 business days ($40)
Please allow extra transit time for orders going to Alaska and Hawaii.
All shipping times are estimates, we are not able to guarantee any shipping timelines. All items take between 24-48hrs to process before shipping, excluding weekends.
International Orders
International Orders:
International Standard: 3-12 business days
Please enter your address in English.
All items are dispatched from our USA warehouse. Please note the total cost for your order does not include any import or duties fees. These fees are put in place by customs for the country of delivery, and we would kindly recommend checking local customs and taxes before placing your order. If there are any fees to be paid our courier will contact you for further payment prior to delivery.
If your order is returned to sender due to incorrect or incomplete address, you will need to cover the reshipment fee.
Please allow 24-48hrs processing time before shipping, excluding weekends.
Other Shipping Questions
Lost or Missing Orders
If you think your package is lost, email us at hello@frejanyc.com right away with your order number and we'll try our best to help resolve the issue.
Please note that Freja is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.
Preorder Information
Items available for preorder will be clearly marked. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes.
If you have both in-stock and preorder items in your order, they will be fulfilled together when the preorder item is available. Please email us if you’d like to ship items separately and we will try to accommodate.
Shop Promise
The Shop Promise badge signifies a product that has been verified by Shopify for reliable delivery in 5 calendar days or less within the US. This is automatically generated by Shopify and cannot be guaranteed, so please refer to the product description and tracking for the most up-to-date shipping information.
