Order Changes:

We're not able to accommodate order or address changes at this time, and suggest cancelling your order and placing a new one. To cancel your order, please contact us at hello@frejanyc.com asap with your 1) order number and 2) cancellation request, and we will do our best to accommodate.

Order Cancellations:

Please contact us at hello@frejanyc.com asap with your 1) order number and 2) cancellation request, and we will do our best to accommodate.

We process and ship orders quickly, and cannot guarantee any order cancellations or changes.

North America: USA, Canada

Europe: Netherlands, Switzerland, United Kingdom, Austria, Sweden, Spain, Greece, Italy, France, Norway, Bulgaria, Denmark, Hungary, Luxembourg, Monaco, Portugal, Romania, Slovenia, Czechia, Croatia, Ireland, Finland

Middle East: United Arab Emirates, Qatar, Saudi Arabia, Kuwait

Asia: Singapore, South Korea, Taiwan, Vietnam, Malaysia, Philippines

Australia, New Zealand

Items available for preorder will be clearly marked. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes.

If you have both in-stock and preorder items in your order, they will be fulfilled together when the preorder item is available. Please email us if you’d like to ship items separately and we will try to accommodate you.

Thank you for preordering - as a small brand, it really helps pay our suppliers and factory up front, and also helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.

All orders by default include Navidium shipping insurance, which is added to your cart at checkout for 2.5% of your order value. This will cover your package against loss, theft, or damage. We strongly recommend this option. If you would prefer to opt out of coverage, you can do so via the toggle button at the bottom of the cart side bar. 

If you choose not to purchase insurance, you acknowledge that Freja New York is not liable for items that are lost, stolen or damaged in transit. If for any reason your item is lost after being marked “delivered,” please file a claim directly with the carrier.

The Shop Promise badge signifies a product that has been verified by Shopify for reliable delivery in 5 calendar days or less within the US. This is automatically generated by Shopify and cannot be guaranteed, so please refer to the product description and tracking for the most up-to-date shipping information.