Shipping

I’m excited for you to receive your bag, and aim to dispatch your order within 1-3 business days (please allow for slight delays during promotions and events). In case sales taxes apply, the amount will be clearly displayed at checkout. 

Shipping Methods: 
  
USA:
Standard Shipping: 2-6 business days 
Express Shipping: 1-3 business days 

International:
International Economy: 3-7 business days 
Any customs, clearance or duties fees are the responsibility of the customer. 

If you’re located outside our available shipping countries, please email us at hello@frejanyc.com and we may be able to work something out for you!

All orders by default include Route shipping insurance, which is added to your cart at checkout for 2.5% of your order value. This will cover your package against loss, theft, or damage. When adding Route make sure to refresh your cart to get the most up to date quote (otherwise you might be charged based on your previous cart value).

We strongly recommend this option. If you would prefer to opt out of coverage, you can do so via the toggle button at the bottom of the cart side bar. If your package is lost, stolen, or damaged and you did not protect it with Route, we will do everything we can to assist you, however, we are no longer responsible for packages once they are marked delivered.

 
Preorders:
Items available for preorder will be clearly marked. The preorder process takes around 4-10 weeks (from ordering materials to handcrafting each bag, then shipping the bags to me) during which time I'll keep you updated on the progress. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes.
 
If you have both in-stock and preorder items in your order, they will be fulfilled together. Please email us if you’d like to ship items separately and we will try to accommodate you!

Thank you for preordering - as a small brand, it really helps pay our suppliers and factory up front, and also helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.
 
Please double check your shipping address and make sure you are able to receive your items in timely manner, as we cannot be held responsible for lost or stolen packages after they are handed over to the courier. If for any reason your item is lost or stolen after being marked “delivered,” please file a claim directly with the carrier and/or Route if you chose to purchase insurance.
 
More questions? Email us hello@frejanyc.com, text us at 646.306.6838, or direct message us on IG @frejanyc. We're here to help!