I’m excited for you to receive your bag, and aim to dispatch your order within 1-3 business days! We use UPS and USPS as our couriers for all shipments. In case sales taxes apply, the amount will be clearly displayed at checkout.
Standard Shipping: 3-7 business days (Free)
Express Shipping: 2-3 business days ($25)
Standard Shipping: 3-7 business days ($15)
Any customs, clearance or duties fees are the responsibility of the customer.
Preorder items will ship with standard shipping once they arrive at our warehouse. If you have both in-stock and preorder items in your order, they will be fulfilled together. Please email us if you’d like to ship in-stock items first and we will try to accommodate you!
We also offer optional Route shipping insurance at checkout which you can add to your order for a small fee. This covers lost, stolen, or damaged packages. When adding Route make sure to refresh your cart to get the most up to date quote (otherwise you might be charged based on your previous cart value). Route insurance is non-refundable.
Note: I personally ship each package. If you need your item quickly or by a certain date, please reach out firstname.lastname@example.org and I will do my best!
Please refer to the estimated ship date on each product page. The preorder process takes around 8-10 weeks (from ordering materials to handcrafting each bag, then shipping the bags to me) during which time I'll keep you updated on the progress. We will do our best to deliver your item by the estimated date, and will keep you notified of any changes.
Thank you for preordering -
as a small brand, it really helps pay our suppliers and factory up front, and also helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.
If you are unsure of your final address when preordering - we are always happy to update your address before the item ships. Please double check your shipping address and make sure you are able to receive your items in timely manner, as we cannot be held responsible for lost or stolen packages after they are handed over to the courier.
More questions? Email us email@example.com, chat us on our website, or direct message us on IG @frejanyc. We're here to help!