Shipping

We offer free domestic shipping on all orders, and aim to dispatch all orders within 1-3 business days. Please note: due to ongoing affects of COVID-19, our shipping partners may still experience delays that are out of our control. 

 

SHIPPING METHODS:  

USA Orders:

Standard Shipping: 3-7 business days (Free)
Expedited Shipping: 2-3 business days ($25)
Please allow extra transit time for orders going to Alaska and Hawaii. 

International Orders:
International Economy: 3-12 business days 
Please enter your address in English. Any customs, clearance or duties fees are the responsibility of the customer. 


SHIPPING INSURANCE: 

All orders by default include Route shipping insurance, which is added to your cart at checkout for 2.5% of your order value. This will cover your package against loss, theft, or damage. We strongly recommend this option. If you would prefer to opt out of coverage, you can do so via the toggle button at the bottom of the cart side bar. 

Please note: If you choose not to add Route Package Protection, you accept that Freja New York is not liable for items that are lost, stolen or damaged in transit. If for any reason your item is lost or stolen after being marked “delivered,” please file a claim directly with the carrier and/or Route if you chose to purchase insurance. If you have any questions or need assistance filing a claim, please email us at hello@frejanyc.com

 

 
PREORDER INORMATION:
Items available for preorder will be clearly marked. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes.
 
If you have both in-stock and preorder items in your order, they will be fulfilled together when the preorder item is available. Please email us if you’d like to ship items separately and we will try to accommodate you.

Thank you for preordering - as a small brand, it really helps pay our suppliers and factory up front, and also helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.
  
More questions? Email us hello@frejanyc.com.