We offer free domestic shipping on all orders, and aim to dispatch orders within 1-2 business days. Please allow extra processing time during events due to high volume of orders!
Please double check your order and address details are correct before placing your order. We are not able to make changes or cancel orders after they are placed.
More questions? Email us firstname.lastname@example.org
Standard Shipping: 3-7 business days (Free)
Expedited Shipping: 2-3 business days ($40)
Please allow extra transit time for orders going to Alaska and Hawaii.
All shipping times are estimates, we are not able to guarantee any shipping timelines. All items take between 24-48hrs to process before shipping, excluding weekends.
International Economy: 3-12 business days
Please enter your address in English. Any customs, clearance or duties fees are the responsibility of the customer.
All shipping times are estimates, we are not able to guarantee any shipping timelines due to ongoing affects of COVID-19. Our shipping partners may still experience delays that are out of our control.
All items take between 24-48hrs to process before shipping, excluding weekends.
Other Shipping Questions
Items available for preorder will be clearly marked. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes.
If you have both in-stock and preorder items in your order, they will be fulfilled together when the preorder item is available. Please email us if you’d like to ship items separately and we will try to accommodate you.
Thank you for preordering - as a small brand, it really helps pay our suppliers and factory up front, and also helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.
All orders by default include Route shipping insurance, which is added to your cart at checkout for 2% of your order value. This will cover your package against loss, theft, or damage. We strongly recommend this option. If you would prefer to opt out of coverage, you can do so via the toggle button at the bottom of the cart side bar.
Should anything happen to your package, please submit a claim directly with Route here.
If you choose not to purchase insurance, you acknowledge that Freja New York is not liable for items that are lost, stolen or damaged in transit. If for any reason your item is lost after being marked “delivered,” please file a claim directly with the carrier.