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Frequently Asked Questions

How can we help you?

Questions? We’ve got the answers. If you can’t find what you’re looking for, feel free to reach out to us at hello@frejanyc.com

General

  • What is Freja?

    Freja is a handbag brand on a mission. And our mission is simple: to make the highest quality luxury vegan handbags. To design them based off the lives of inspiring women, to manufacture them with a conscience, and to price them affordably, because every woman deserves a bag that makes her feel special. 

  • What makes Freja special?

    In a nutshell, you. All the women who have inspired our designs and told us their stories. You are our inspiration, and we want to make a handbag you can be proud of. And we’re doing it without harming people, animals, or the environment.

  • How sustainable are you?

    We take the utmost pride in doing our part for people, animals, and the earth, which means being meticulous about the ingredients that go into our products. You can read more about our dedication to sustainability here.

  • Where can I buy Freja?

    At the moment, only on our website! There are whispers of a pop-up shop coming to NYC soon though, so make sure to follow us for updates!

Shipping

  • Where does Freja ship?

    Freja currently only ships to the USA, but we are working hard to bring Freja to all countries around the world. Stay tuned!

  • How long does shipping take?

    We’re excited for you to receive your freja bag, so we will try to process your order within 1 business day! Standard shipping is always free, but we also offer rush shipping for those of you who can’t wait: 

    1. Standard shipping (3-7 business days): FREE
    2. Rush shipping (1-2 business days): $25

     

    Please note: Rush shipping is only available to the 48 contiguous states. Our warehouse team takes a much deserved break on weekends and national holidays, so orders placed on those days will be shipped the following business day.

  • How can I cancel my order?

    If you need to cancel an order or make a change to it, please email hello@frejanyc.com ASAP and we’ll be glad to help you out.

  • Help! I’m having issues with my tracking number!

    Sorry about that! It can sometimes take a day or two for your item to start tracking. If your tracking status hasn’t updated after 2 days, please hello@frejanyc.com and we’ll locate your package!

  • I made a mistake on the shipping address, can I change it?

    Please reach out to hello@frejanyc.com ASAP and we will do our best to direct the package to the correct address. This won’t be possible if the item has already shipped, so please double check all addresses before confirming your order!

Returns

  • What is your return policy?

    We’re sorry you didn’t love your Freja bag. Please reach out to hello@frejanyc.com if there’s anything we can do to make it right! Otherwise, you may use our online return portal __link to returnly__ to start your return. 

    Please request a return within 30 days of receiving your order, and ship the returned item within 1 week of receiving your free return shipping label. 


    We offer free returns on all purchases, and you will be refunded in full to your original form of payment. Original shipping fees (for those of you who chose rush shipping!) cannot be refunded.

  • Help! I received the wrong/defective item.

    Oh no, we’re so sorry about that! Please email  hello@frejanyc.com and we’ll make it right. Product Care

Product Care

  • Will the Linnea tote fit my laptop?

    The Linnea was designed to fit a 13” laptop, while still looking professional and not bulky. It also fits a water bottle,  an umbrella, and anything you might need to conquer your day, without weighing you down.

  • What is Ultrafiber?

    All Freja bags are made from a premium waterbased ultrafiber material, which is toxin-free and requires a fraction of the water (5%) and energy (45%) to produce compared to conventional polyurethane. Water-based polyurethane is also designed to be highly durable, waterproof, flame-retardant (please exercise caution if you plan to put this to the test), air-permeable, and most importantly, last for over ten years. That’s much better than the typical two year lifespan of DMF-based polyurethane.

  • Where is Freja made?

    Freja bags are handmade in a medium-sized, family-owned factory in China. As a Chinese founder, it was important to me to manufacture close to home and support the local industry.

     

    We searched for months for the perfect factory, starting with asking our friends and family for introductions. We found ten factories that met our requirements (stellar reputation and exemplary work environments) and whom were also willing to work with our small order quantities. 

     

    We narrowed it down to our top 4 factories, which we visited and also commissioned to make the first round of samples. This factory came out head and shoulders above the rest, across the board from communication to attention to detail, and we’re lucky to be working with them. 

     

    My dad and I were at the factory every day during our first round of production, learning exactly how the product was made, and personally ensuring that each freja bag was absolutely perfect.

     

    Our products are lovingly designed in our New York City office.

  • How do I care for my Freja bag?

    Your Freja bag was designed to last, and to make your life easier. All we ask  is that you store your bags carefully when not in use, and please avoid folding or pressing on the bag (creases aren’t cute!).

General

  • What is Freja?

    Freja is a handbag brand on a mission. And our mission is simple: to make the highest quality luxury vegan handbags. To design them based off the lives of inspiring women, to manufacture them with a conscience, and to price them affordably, because every woman deserves a bag that makes her feel special.

  • What makes Freja special?

    In a nutshell, you. All the women who have inspired our designs and told us their stories. You are our inspiration, and we want to make a handbag you can be proud of. And we’re doing it without harming people, animals, or the environment.

  • How sustainable are you?

    We take the utmost pride in doing our part for people, animals, and the earth, which means being meticulous about the ingredients that go into our products. You can read more about our dedication to sustainability here.

  • Where can I buy Freja?

    At the moment, only on our website! There are whispers of a pop-up shop coming to NYC soon though, so make sure to follow us for updates!

Shipping

  • Where does Freja ship?

    Freja currently only ships to the USA, but we are working hard to bring Freja to all countries around the world. Stay tuned!

  • How long does shipping take?

    We’re excited for you to receive your freja bag, so we will try to process your order within 1 business day! Standard shipping is always free, but we also offer rush shipping for those of you who can’t wait: 

    1. Standard shipping (3-7 business days): FREE
    2. Rush shipping (1-2 business days): $25

    Please note: Rush shipping is only available to the 48 contiguous states. Our warehouse team takes a much deserved break on weekends and national holidays, so orders placed on those days will be shipped the following business day.

  • How can I cancel my order?

    If you need to cancel an order or make a change to it, please email hello@frejanyc.com ASAP and we’ll be glad to help you out.

  • Help! I’m having issues with my tracking number!

    Sorry about that! It can sometimes take a day or two for your item to start tracking. If your tracking status hasn’t updated after 2 days, please hello@frejanyc.com and we’ll locate your package!

  • I made a mistake on the shipping address, can I change it?

    Please reach out to hello@frejanyc.com ASAP and we will do our best to direct the package to the correct address. This won’t be possible if the item has already shipped, so please double check all addresses before confirming your order!

        

Returns

  • What is your return policy?

    We’re sorry you didn’t love your Freja bag. Please reach out to hello@frejanyc.com if there’s anything we can do to make it right! Otherwise, you may use our online return portal __link to returnly__ to start your return. 

     

    Please request a return within 30 days of receiving your order, and ship the returned item within 1 week of receiving your free return shipping label. 

     

    We offer free returns on all purchases, and you will be refunded in full to your original form of payment. Original shipping fees (for those of you who chose rush shipping!) cannot be refunded. 

     

    Help! I received the wrong/defective item. 

    Oh no, we’re so sorry about that! Please email  hello@frejanyc.com and we’ll make it right.

Product Care

  • Will the Linnea tote fit my laptop?

    The Linnea was designed to fit a 13” laptop, while still looking professional and not bulky. It also fits a water bottle,  an umbrella, and anything you might need to conquer your day, without weighing you down.

  • What is Ultrafiber?

    All Freja bags are made from a premium waterbased ultrafiber material, which is toxin-free and requires a fraction of the water (5%) and energy (45%) to produce compared to conventional polyurethane. Water-based polyurethane is also designed to be highly durable, waterproof, flame-retardant (please exercise caution if you plan to put this to the test), air-permeable, and most importantly, last for over ten years. That’s much better than the typical two year lifespan of DMF-based polyurethane.

  • Where is Freja made?

    Freja bags are handmade in a medium-sized, family-owned factory in China. As a Chinese founder, it was important to me to manufacture close to home and support the local industry.

     

    We searched for months for the perfect factory, starting with asking our friends and family for introductions. We found ten factories that met our requirements (stellar reputation and exemplary work environments) and whom were also willing to work with our small order quantities. 

     

    We narrowed it down to our top 4 factories, which we visited and also commissioned to make the first round of samples. This factory came out head and shoulders above the rest, across the board from communication to attention to detail, and we’re lucky to be working with them. 

     

    My dad and I were at the factory every day during our first round of production, learning exactly how the product was made, and personally ensuring that each freja bag was absolutely perfect.

     

    Our products are lovingly designed in our New York City office.

  • How do I care for my Freja bag?

    Your Freja bag was designed to last, and to make your life easier. All we ask  is that you store your bags carefully when not in use, and please avoid folding or pressing on the bag (creases aren’t cute!).