Returns

 

We spend months making each item the very best it can be, and hopefully that means a bag that you love! But in case you change your mind, we offer free returns (preorder or regular order) on all USA orders. 

 

To start your return, please send an email to hello@frejanyc.com with your name, order number, and item(s) which you are returning within 14 days of delivery. We will send you a return label to use for the return shipment. Please make sure you return your items back to us within 28 days of it arriving with you. 

 

We kindly ask that you return your item in its original condition, with dustbag included, so it can go to a new home! Once your package reaches our warehouse, please allow 3 to 7 business days for your return to be processed. All refunds will be issued to your original form of payment. If you used Afterpay, they will handle your refund. Original shipping costs (if any) cannot be refunded. For partial returns - if you applied a quantity discount code to your order, your refund will be adjusted accordingly. 

  

More questions? Email us hello@frejanyc.com, chat us on our website, or direct message us on IG @frejanyc. We're happy to help!