We spend months making each item the very best it can be, and hopefully that means a bag that you love! But in case you change your mind, we offer free returns (preorder or regular order) on all USA orders.  International return costs will be the responsibility of the customer.


To start your return, please send an email to with your name and order number within 14 days of delivery and we will send you a return label to use for the return shipment.  


We kindly ask that you return your item in its original condition, with dustbag and any tags attached, otherwise we will be unable to accept your return.  Once your package reaches our warehouse, please allow 3 to 7 business days for your return to be processed. All refunds will be issued to your original form of payment. If you used Afterpay, they will handle your refund. Original shipping costs (if any) will not be refunded.


More questions? Email us, chat us on our website, or direct message us on IG @frejanyc. We're happy to help!