Returns

We spend months making each item the very best it can be, and hopefully that means a bag that you’ll love! But in case you change your mind, items are eligible for refund within 14 days of delivery, and eligible for store credit within 28 days of delivery. International orders and sample sale items are final sale.

Please click here to start your return or exchange: Returns Portal

Have more questions? Email us at hello@frejanyc.com
(please allow 1-2 business days for us to get back to you, we are a very small team!)

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Return Policy

Items are eligible for refund within 14 days of delivery, and eligible for store credit within 28 days of delivery.

Please submit a return request through the portal above. We will send you a return label once your request is approved (please allow 1 business day).

All returns will be subject to a $15 handling fee. Items must be returned in unused condition with original packaging, and prior authorization is required for all returns. 

Items marked final sale and sample sale are ineligible for return, and we are unable to accept returns for international orders. Gift cards are final sale, and do not expire. All store credit is final.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange your item we recommend returning it for store credit (select "Exchange" as your return) and then placing a new order for your desired item. The $15 return fee will be waived for exchanges for store credit.

Please note our online portal only allows exchanges within 14 days - if it's been past 14 days please send an email to hello@frejanyc.com and we will generate a label for you.

Items must be returned in original, unused condition within 28 days of delivery to be eligible for exchange. Please note we are unable to guarantee stock availability for any exchanges, and all exchanges for store credit are final. Please email hello@frejanyc.com if you need assistance with your exchange!

Order Issues

If there is an issue with the item you received (so sorry about that!), please send an email to hello@frejanyc.com including images of the issue within 3 days of delivery so we can assist you!

Any defective items must be shipped back to us within 30 days of receiving your label to be eligible for a refund, and any return fees will be waived for incorrect or defective items.

Refunds

Once your package reaches our warehouse, please allow 10-15 business days for your return to be inspected and processed. 

To be eligible for refund, items must be returned in original condition, with paper filling, protective strap sleeves, and dustbag. We reserve the right to charge a 20% restocking fee or refuse any items that show signs of wear or do not meet the above requirements. Refused items will be returned to you at your cost.

All refunds will be issued to your original form of payment. Original shipping, insurance, and duties costs (if any) cannot be refunded, and if you are returning part of a set or applied any quantity discount codes to your order, your return will be adjusted accordingly. We do not offer price adjustments.