Returns


Updated 4/28/2021

We spend months making each item the very best it can be, and hopefully that means a bag that you’ll love! But in case you change your mind, we accept returns received back to us within 14 days of delivery, or store credit for items received within 21 days of delivery. All sample sale items are final sale and cannot be returned.

To start your return, please send an email to hello@frejanyc.com with your name, order number, and reason for return. We will send you a return label, and $15 will be deducted from your refund to cover this cost.

All items must be returned in original condition, with dustbag and original packaging and any extras included. Please do not return anything without prior authorization. On the rare occasion that your item does not meet the above requirements, we reserve the right to refuse your return. 

Once your package reaches our warehouse, please allow 3 to 7 business days for your return to be processed. All refunds will be issued to your original form of payment. Original shipping, insurance, and  duties costs (if any) cannot be refunded, and if you are returning part of a set or applied any quantity discount codes to your order, your return will be adjusted accordingly.

Only one return or exchange can be processed per order, and all exchanges are final sale. 

Have a question? Email us hello@frejanyc.com or direct message us on IG @frejanyc. We're happy to help!