Returns

 

Returns:

We spend months making each item the very best it can be, and hopefully that means a bag that you’ll love! But in case you change your mind, we accept returns shipped (must be tracking) back to us within 14 days of delivery.


Please click here to start your return: Returns Portal


We will send you a return label once your request is approved (please allow 24 hours), and $15 will be deducted from your refund to cover the return shipping label. 

Items must be returned in unused condition with original packaging, and prior authorization is required for all returns. 

Sample sale items are final sale, and we are unable to accept returns for international orders. 

 

Incorrect / Defective Items:

If you received an incorrect item or an item you believe to be defective, please send an email to hello@frejanyc.com with pictures of the issue within 3 days of receiving the item so we can assist you. Any defective items must be shipped back to us within 30 days of receiving your label to be eligible for a refund. 

 

Exchanges:

We accept exchanges for store credit within 28 days of delivery. If you would like to exchange your item, please send an email to hello@frejanyc.com with your order number and the item you wish to exchange. The $15 return fee will be waived for exchanges. Only one exchange can be processed per order, and all exchanges for are final. 

 

Refunds:

Once your package reaches our warehouse, please allow 5-10 business days for your return to be inspected and processed. 

To be eligible for refund, items must be returned in original condition, with paper filling, protective strap sleeves, and dustbag. We reserve the right to charge a 20% restocking fee or refuse any items that do not meet the above requirements.  

All refunds will be issued to your original form of payment. Original shipping, insurance, and duties costs (if any) cannot be refunded, and if you are returning part of a set or applied any quantity discount codes to your order, your return will be adjusted accordingly. Gift cards are final sale, and do not expire.


Have questions? Email us at hello@frejanyc.com (please allow 1-2 business days for us to get back to you, we are a very small team!)