Domestic Orders: Items are eligible for refund within 14 days of delivery, and eligible for store credit within 28 days of delivery.

Please submit a return request through the portal above. We will send you a return label once your request is approved (please allow 1 business day).

All returns will be subject to a $15 handling fee. Items must be returned in unused condition with original packaging, and prior authorization is required for all returns. 

Items marked final sale and sample sale are ineligible for return. Gift cards are final sale, and do not expire. All store credit is final.

International Orders: We are unable to accept returns or exchanges for international orders.

We do not offer direct exchanges at this time. If you wish to exchange your item we recommend returning it for store credit (select "Exchange" as your return) and then placing a new order for your desired item. The $15 return fee will be waived for exchanges for store credit.

Please note our online portal only allows exchanges within 14 days - if it's been past 14 days please send an email to hello@frejanyc.com and we will generate a label for you.

Items must be returned in original, unused condition within 28 days of delivery to be eligible for exchange. Please note we are unable to guarantee stock availability for any exchanges, and all exchanges for store credit are final. Please email hello@frejanyc.com if you need assistance with your exchange!

If there is an issue with the item you received (so sorry about that!), please send an email to hello@frejanyc.com including images of the issue within 3 days of delivery so we can assist you!

Any defective items must be shipped back to us within 30 days of receiving your label to be eligible for a refund, and any return fees will be waived for incorrect or defective items.

Once your package reaches our warehouse, please allow 10-15 business days for your return to be inspected and processed. All returns will be subject to a $15 handling fee.

To be eligible for refund, all products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags attached to them (if applicable). This includes all packaging, accessories and dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. Refused items will be returned to you at your cost.

Original shipping, insurance, and duties costs (if any) cannot be refunded, and if you are returning part of a set or applied any quantity discount codes to your order, your return will be adjusted accordingly. We do not offer price adjustments.