Welcome to Freja
We hope you love your bag as much as we loved bringing it to life for you. Below, you’ll find links and resources to help you get the most out of your new piece—and explore more of the Freja world.
Frequently Asked Questions
We've put together some answers to the questions we get asked most often, including questions on orders, materials & care and more. Check out our FAQ page.
Care & Warranty
Material
We exclusively use ultrafiber, a custom engineered premium recycled microfiber material. It is designed to be highly durable, waterproof, flame-retardant, air-permeable, and most importantly, last for over ten years (compared to the typical 2 year lifespan of PU), and our microsuede lining is the same one that luxury brands like LV and Gucci use inside their bags! Want to learn more about ultrafiber? Read more in the Journal.
Care
Just mix a bit of mild soap with warm water and wipe with a lint free cloth. Allow to air dry. When not using your Freja bag, we recommend that you store it in the original dustbag with the bag standing upright. Do not hang, or press or stack bags on top of one another. This is the best way to prevent creases and ensure your bag retains its shape for years to come.
Warranty
We have a one year warranty against defects for all products. If you find a defect in your item, we will repair or exchange the item free of cost within one year of the purchase date. This does not apply to normal wear and tear such as scuffs, chips, or peels in the materials, stains, and changes in the appearance of the product which do not impair the functionality of the product.
Community
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Contact Us
Concierge
For customer order inquiries
hello@frejanyc.com
Influencer
For influencer and stylist requests
press@frejanyc.com
Wholesale
For any wholesale inquiries
wholesale@frejanyc.com
Business & Media
For any business or media requests
media@frejanyc.com
Learn More about Freja
Step inside our world — where design, craft, and community meet.
About The Brand — Read all about who we are, our core values, and how we came to be the brand you know and love today.
Freja Gallery — Browse a living archive of journals, city guides, events, and campaigns — moments that shape the world of Freja.
Curated Edits — Explore seasonal selections that bring together our most-loved pieces, styled with intention for life’s different rhythms.
Share with us how you style your Freja — tag @frejanyc.
Discover new arrivals, upcoming Freja events and how our community wears theirs.