New FAQs

*COVID-19 Updates*

To my Freja family,

I hope you are staying healthy and safe during this time of uncertainty. We have resumed shipping but are operating at a reduced level out of an abundance of caution. Thank you for your patience!

Here’s what that looks like:

1. We ship orders every Tuesday. If you need your bag sooner, please email us at hello@frejanyc.com or text us at 646.306.6838 with your order number and we will do our best to expedite your item! Our team is taking every precaution to sanitize everything and reduce points of contact with the packages, including wearing gloves and personal protective gear. 

 2. We are offering everyone who places an order during this time $30 towards future purchases. The discount code will be sent when your item ships. 

Thank you for bearing with us during this challenging time. If you have any questions whatsoever, please reach out at hello@frejanyc.com. In the meantime, please stay safe and be well. 

Lots of love,

Jenny

Founder of Freja New York

 

SHIPPING:

Regular Order:

We offer free shipping on all orders. Shipping time averages about 3-5 business days. We’re excited for you to receive your order, and will try to process all orders within 1 business day.

We offer expedited 2-day shipping at a flat rate of $30 per item.

We ship all our orders via USPS or UPS - please let me know (hello@frejanyc.com) if you have a preference!

Preorders:

Please refer to the estimated date of shipping on the product page and your order receipt. We will do our best to deliver your item by the indicated date, and will keep you notified of any changes!

 

RETURNS:

We spend months making each item the very best it can be, and hopefully that means a bag that you love! But if you’d like to return your bag for any reason, we accept returns within 14 days of delivery. Please send an email to hello@frejanyc.com with your name and order number and we'll send you a prepaid return label to use for the return shipment. We offer free returns on all USA orders.

Please ensure your items are returned in original condition with tags attached, within 21 days of delivery. Items received outside this window will be eligible for store credit. We reserve the right to refuse items returned in used condition.

You will be refunded to your original form of payment. If you made your purchase using Afterpay, your return will be issued by them. Original shipping fees (if any) cannot be refunded.  Please allow 5-7 days for us to process your return. Only one return per order will be processed.

 

PRODUCT CARE

To clean ultrafiber, just mix a bit of mild soap with warm water and wipe with a lint free cloth. Allow to air dry. When not using your Freja bag, we recommend that you store it in the original dustbag with the bag standing upright. Do not hang, or press or stack bags on top of one another. This is the best way to prevent creases and ensure your bag retains its shape for years to come!

What is ultrafiber?

Ultrafiber is a premium woven fabric created using a layer of polyurethane resin over bundles of ultra-fine microfiber. Unlike standard polyurethane, the process of making ultrafiber is toxin toxin-free and requires only a fraction of the water (5%) and energy (45%) to produce (yay!). Water-based polyurethane is also designed to be highly durable, waterproof, flame-retardant, air-permeable, and most importantly, last for over ten years. That’s much better than the typical two year lifespan of your typical PU leather.

Where is Freja made?

Freja bags are handmade in a medium-sized, family-owned factory in China. As a Chinese founder, it felt most comfortable for me to manufacture close to home and support the local industry.

We searched for months for the perfect factory, starting with asking our friends and family for introductions. We found ten factories that met our requirements and whom were also willing to work with our small order quantities. We narrowed it down to our top 4 factories, which we visited and also commissioned to make the first round of samples. This factory came out head and shoulders above the rest, across the board from communication to attention to detail, and we’re lucky to be working with them. You can read more about the process here.

My dad and I were at the factory every day during our first round of production, learning exactly how the product was made, and personally ensuring that each Freja bag was absolutely perfect.