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Frequently Asked Questions

How can we help you?

Questions? We’ve got the answers. If you can’t find what you’re looking for, feel free to reach out to us at hello@frejanyc.com

General

  • What is Freja?

    Freja is made for her. For celebrating the woman who never stops, and reimagining modern essentials made for her busy life.  Inspired by your stories, designed for your missions.

  • Where can I buy Freja?

    At the moment, only on our website! There are whispers of a pop-up shop coming to NYC soon though, so make sure to follow us for updates!

Shipping

  • Where does Freja ship?

    Freja currently only ships to the USA, but we are working hard to bring Freja to all countries around the world. Stay tuned!

  • How long does shipping take?

    We’re excited for you to receive your freja bag, so we will try to process your order within 1 business day! Standard shipping is always free, but we also offer rush shipping for those of you who can’t wait: 

    1. Standard shipping (3-7 business days): FREE
    2. Rush shipping (1-2 business days): $25

     

    Please note: Rush shipping is only available to the 48 contiguous states. Our warehouse team takes a much deserved break on weekends and national holidays, so orders placed on those days will be shipped the following business day.

  • How can I cancel my order?

    If you need to cancel an order or make a change to it, please email hello@frejanyc.com ASAP and we’ll be glad to help you out.

  • Help! I’m having issues with my tracking number!

    Sorry about that! It can sometimes take a day or two for your item to start tracking. If your tracking status hasn’t updated after 2 days, please hello@frejanyc.com and we’ll locate your package!

  • I made a mistake on the shipping address, can I change it?

    Please reach out to hello@frejanyc.com ASAP and we will do our best to direct the package to the correct address. This won’t be possible if the item has already shipped, so please double check all addresses before confirming your order!

Returns

  • What is your return policy?

    We’re sorry you didn’t love your Freja bag. Please reach out to hello@frejanyc.com if there’s anything we can do to make it right! Otherwise, you may use our online return portal __link to returnly__ to start your return. 

    Please request a return within 30 days of receiving your order, and ship the returned item within 1 week of receiving your free return shipping label. 


    We offer free returns on all purchases, and you will be refunded in full to your original form of payment. Original shipping fees (for those of you who chose rush shipping!) cannot be refunded.

  • Help! I received the wrong/defective item.

    Oh no, we’re so sorry about that! Please email  hello@frejanyc.com and we’ll make it right. Product Care

Product Care

  • Will the Linnea tote fit my laptop?

    The Linnea was designed to fit a 13” laptop, while still looking professional and not bulky. It also fits a water bottle,  an umbrella, and anything you might need to conquer your day, without weighing you down.

     

  • How do I store my Freja?

    Everything is reusable! Be sure to save your bag’s filling paper in its dustbag. When your Freja bag isn’t out and about with you, store it in its dustbag and fill it with the paper. This is the best way to prevent creases and ensure your bag retains its shape for years to come!

  • How do I clean Ultrafiber?

    Ultrafiber is tough to stain, but easy to clean! Just mix a bit of mild soap with warm water and wipe with a lint free cloth. Allow to air dry.

  • So, what exactly is Ultrafiber?

    Ultrafiber, to put it simply, is a premium woven fabric created using a layer of polyurethane resin over bundles of ultra-fine microfiber. Unlike standard polyurethane, the process of making ultrafiber is toxin toxin-free and requires only a fraction of the water (5%) and energy (45%) to produce. Water-based polyurethane is also designed to be highly durable, waterproof, flame-retardant, air-permeable, and most importantly, last for over ten years. That’s much better than the typical two year lifespan of your typical PU leather.

  • Where is Freja made?

    Freja bags are handmade in a medium-sized, family-owned factory in China. As a Chinese founder, it was important to me to manufacture close to home and support the local industry.

     

    We searched for months for the perfect factory, starting with asking our friends and family for introductions. We found ten factories that met our requirements (stellar reputation and exemplary work environments) and whom were also willing to work with our small order quantities. 

     

    We narrowed it down to our top 4 factories, which we visited and also commissioned to make the first round of samples. This factory came out head and shoulders above the rest, across the board from communication to attention to detail, and we’re lucky to be working with them. 

     

    My dad and I were at the factory every day during our first round of production, learning exactly how the product was made, and personally ensuring that each freja bag was absolutely perfect.

     

    Our products are lovingly designed by our founder, Jenny. 

General

  • What is Freja?

  • Freja is made for her. For celebrating the woman who never stops, and reimagining modern essentials made for her busy life.  Inspired by your stories, designed for your missions.

  • How sustainable are you?

    We take the utmost pride in doing our part for people, animals, and the earth, which means being meticulous about the ingredients that go into our products. You can read more about our dedication to sustainability here.

  • Where can I buy Freja?

    At the moment, only on our website! There are whispers of a pop-up shop coming to NYC soon though, so make sure to follow us for updates!

Shipping

  • Where does Freja ship?

    Freja currently only ships to the USA, but we are working hard to bring Freja to all countries around the world. Stay tuned!

  • How long does shipping take?

    We’re excited for you to receive your freja bag, so we will try to process your order within 1 business day! Standard shipping is always free, but we also offer rush shipping for those of you who can’t wait: 

    1. Standard shipping (3-7 business days): FREE
    2. Rush shipping (1-2 business days): $25

    Please note: Rush shipping is only available to the 48 contiguous states. Our warehouse team takes a much deserved break on weekends and national holidays, so orders placed on those days will be shipped the following business day.

  • How can I cancel my order?

    If you need to cancel an order or make a change to it, please email hello@frejanyc.com ASAP and we’ll be glad to help you out.

  • Help! I’m having issues with my tracking number!

    Sorry about that! It can sometimes take a day or two for your item to start tracking. If your tracking status hasn’t updated after 2 days, please hello@frejanyc.com and we’ll locate your package!

  • I made a mistake on the shipping address, can I change it?

    Please reach out to hello@frejanyc.com ASAP and we will do our best to direct the package to the correct address. This won’t be possible if the item has already shipped, so please double check all addresses before confirming your order!

        

Returns

  • What is your return policy?

    We’re sorry you didn’t love your Freja bag. Please reach out to hello@frejanyc.com if there’s anything we can do to make it right! Otherwise, you may use our online return portal __link to returnly__ to start your return. 

     

    Please request a return within 30 days of receiving your order, and ship the returned item within 1 week of receiving your free return shipping label. 

     

    We offer free returns on all purchases, and you will be refunded in full to your original form of payment. Original shipping fees (for those of you who chose rush shipping!) cannot be refunded. 

     

    Help! I received the wrong/defective item. 

    Oh no, we’re so sorry about that! Please email  hello@frejanyc.com and we’ll make it right.

Product Care

  • Will the Linnea tote fit my laptop?

    The Linnea was designed to fit a 13” laptop, while still looking professional and not bulky. It also fits a water bottle,  an umbrella, and anything you might need to conquer your day, without weighing you down.

  • How do I store my Freja?

    Everything is reusable! Be sure to save your bag’s filling paper in its dustbag. When your Freja bag isn’t out and about with you, store it in its dustbag and fill it with the paper. This is the best way to prevent creases and ensure your bag retains its shape for years to come!

  • How do I clean Ultrafiber?

    Ultrafiber is tough to stain, but easy to clean! Just mix a bit of mild soap with warm water and wipe with a lint free cloth. Allow to air dry.

  • So, what exactly is Ultrafiber?

  • Ultrafiber, to put it simply, is a premium woven fabric created using a layer of polyurethane resin over bundles of ultra-fine microfiber. Unlike standard polyurethane, the process of making ultrafiber is toxin toxin-free and requires only a fraction of the water (5%) and energy (45%) to produce. Water-based polyurethane is also designed to be highly durable, waterproof, flame-retardant, air-permeable, and most importantly, last for over ten years. That’s much better than the typical two year lifespan of your typical PU leather.

  • Where is Freja made?

    Freja bags are handmade in a medium-sized, family-owned factory in China. As a Chinese founder, it was important to me to manufacture close to home and support the local industry.

     

    We searched for months for the perfect factory, starting with asking our friends and family for introductions. We found ten factories that met our requirements (stellar reputation and exemplary work environments) and whom were also willing to work with our small order quantities. 

     

    We narrowed it down to our top 4 factories, which we visited and also commissioned to make the first round of samples. This factory came out head and shoulders above the rest, across the board from communication to attention to detail, and we’re lucky to be working with them. 

     

    My dad and I were at the factory every day during our first round of production, learning exactly how the product was made, and personally ensuring that each freja bag was absolutely perfect.

     

    Our products are lovingly designed by our founder, Jenny.